Premium Golf Returns & Refunds Policy

Thank you for shopping at Premium Golf Simulators. We want to ensure your complete satisfaction with your purchase. If, for any reason, you are not entirely satisfied with your order, we're here to help.


Returns


You have a 30-day return period from the delivery date to request a return. To be eligible for a return, in the same condition that you received it. It must also be accompanied by proof of purchase.
To initiate a return, please get in touch with our customer support team at info@golfsims.co.nz to obtain further instructions.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


Refunds


If your return is approved, a refund will be processed to your original payment method within 7 days. Please note that the original shipping charges are non-refundable.


Late or Missing Refunds

If you haven't received your refund within the specified timeframe, please double-check your bank account or credit card statement. If the refund is still not reflected, please contact your bank or credit card company, as it may take some processing time before the refund is officially posted.
If you have taken these steps and still have not received your refund, please contact our customer support team at info@golfsims.co.nz and we will be glad to assist you.


Return Shipping


To return your product, please follow the instructions provided when you contact our customer support team. You will be responsible for paying the shipping costs for returning your item unless the return is due to our error or a defective product.
If you are shipping an item over a certain value, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.


Contact Us


If you have any questions or need further assistance regarding our Return and Refund Policy, please contact us at info@golfsims.co.nz. Our customer support team is available to help you.

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